Support

Help When It Matters Most

Event day comes first, so when the doors are open and the queue is building, your issue goes straight to the front. Organisers reach real people who know ticketing, not a bot and not a ticket number that sits there.

Getting set up

Opening your account, adding your team and connecting your payout details. We walk you through the first build so nothing is left half done.

Building an event

Dates, capacity, seating and the on-sale itself. Ask us before you publish and we will sanity check the setup with you.

Pricing and ticket types

Tiers, early releases, concessions, memberships and group rates. Get the ladder right and the room fills without cutting your margin.

Event day and scanning

Devices, offline scanning, door lists and last minute changes. This is the priority queue, so shout the moment something looks wrong.

Payments and payouts

When money lands, how settlements are broken down and what to expect after an event closes. Every line is there to check.

Fans and refunds

Resends, name changes, transfers, refunds and cancellations. We handle the fan side so your inbox stays yours.

Already Selling With Us?

Every organiser on Tickethaul has a named contact. They know your venue, your ticket types and how your on-sales usually behave, so you are never explaining your setup from scratch. Reach them the way you normally would and they will pick it up.

On event days you get priority support. Anything raised while doors are open or an on-sale is live is answered first, ahead of everything else in the queue. Tell us the event and the door time when you get in touch and we will treat it as live.

For anything that is not urgent, your named contact is still the fastest route. If they are away, the support team picks it up with the same account notes in front of them, so the answer does not change depending on who replies.

New to Tickethaul and not selling with us yet? Book a demo and tell us what you put on. We will get you set up properly before your first on-sale.